nv88 Privacy Policy

The nv88 platform takes users' personal information seriously. This Privacy Policy is a document that explains what information is collected about you when you use nv88 services, the purpose for which it is held, and how it is protected.

By accessing this platform, creating an account, or continuing to use the services, you are considered to have agreed to comply with the terms of this policy. If you object to any part of it, please stop using the service and contact us through our support channels.

This policy applies to all of nv88's website, mobile communications, and services. Please note that if you click any link leading to a third-party site, you should read that site's policy separately.

nv88 collects the following categories of personal information in order to provide its services.

2.1 — Information You Provide Directly

• Name, date of birth, and age verification
• Contact phone number or email address
• Payment channel (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer) and related reference numbers
• Data submitted for identity verification
• Records and messages provided during support contacts

2.2 — Information Collected Automatically

• IP address and server response logs
• Browser type, language settings, and operating system
• Login time, session duration, and pages viewed
• Device model and screen size
• Cookies and similar tracking technologies

2.3 — Financial Records

• Deposit and withdrawal history
• Bonus and promotion activity records
• Game session records and bet history

nv88 uses your personal information only for the following purposes.

3.1 — Service Delivery

Used for opening accounts, processing deposits and withdrawals, maintaining game history records, and sending you relevant promotional information.

3.2 — Security and Fraud Prevention

Used for financial fraud protection, account theft detection, and verifying KYC (Know Your Customer) processes in compliance with the law.

3.3 — Platform Improvement

Only aggregated data is used to analyze user experience in order to improve our services.

3.4 — Legal Compliance

We will share information to fulfill requests from relevant authorities only when legally required. Where we are required to do so, we will make every effort to notify you in advance where the law permits.

The nv88 website uses cookies to remember your local settings, maintain login sessions, and understand how the site is used.

Types of Cookies

• Strictly Necessary Cookies — essential for login sessions and security; cannot be disabled
• Functional Cookies — used to remember your preferences on return visits, such as language or surfboard settings
• Analytics Cookies — used to understand which pages are viewed and how often; data is handled in aggregated form only

You can disable cookies in your browser settings; however, please note that doing so may limit some services.

nv88 will not sell, rent, or disclose your personal information to advertising companies, social media platforms, or unrelated third parties.

However, we may share it in cases where it is strictly necessary for service delivery.

Situations Where Sharing May Occur

• Payment processors handling transactions (KBZPay, Wave Money, AYA Pay, CB Pay) — for payment processing purposes only
• Cloud hosting companies providing IT services — for server operations only, with a data processing agreement in place
• Authorized authorities required by law
• Regulated compliance services conducting fraud and anti-money laundering checks

nv88 will retain data for as long as necessary to provide services, or for the period required by law.

Data Retention Summary

• Account access records — throughout the active period and 5 years from the date of closure
• Financial records — for the period required by law
• KYC verification data — throughout the lifetime of the account and for the required period after closure
• Analytics data (aggregated) — deleted once the specified retention period has passed

After account closure, data no longer required by law will be deleted. If any data remains that should have been deleted after that period, you may contact nv88 support.

As a user of nv88, you have the following rights regarding your personal information.

7.1 — Right to Access

You can request to view how much of your data nv88 holds. Upon such a request, we will provide the portions not restricted by law.

7.2 — Right to Rectification

You can request correction of inaccurate personal information. For matters such as your name or contact number, this can be done through support.

7.3 — Right to Erasure

You may request deletion of your personal data in cases not restricted by law. Data that must be retained due to legal requirements, such as financial records, cannot be deleted.

7.4 — Right to Object

You may object to certain purposes for which your data is used; however, for purposes that are strictly necessary, we may not be able to fully accommodate your objection.

To exercise any of these rights, please contact us at [email protected] or use our 24/7 Live Chat.

nv88 applies technical and procedural measures to protect your personal information.

• SSL/TLS Encryption — ensures that data transferred between your browser and our servers is encrypted
• Access Control — staff can only access data relevant to their own responsibilities
• Database Protection — the database is protected by a firewall and regular security audits are carried out
• Two-Factor Authentication (2FA) — 2FA is mandatory for all admin logins
• Staff Training — staff receive regular training on data protection

We openly acknowledge that no data protection method can provide complete security. If we become aware of any data loss or unauthorised access, we will notify affected users as quickly as possible in accordance with legal requirements.

nv88 services are intended for users aged 21 and above only. Access is not permitted to anyone under the age of 21.

If we become aware that a person under 21 is using our services, their data will be deleted and their account will be closed immediately. If this occurs, please notify us at [email protected].

nv88 may update this Privacy Policy from time to time in line with changes to laws, technology, or our processes.

When changes are made, the "Last Updated" date on this page will be revised, and for significant changes you will be notified through your account communication channels.

Continuing to use our services after changes have been made will be considered acceptance of the updated policy.